Shipping policy

Shipping Policy

Thank you for shopping with Scooth Pet. We aim to process and deliver your order as quickly and safely as possible. Please review our shipping information below.

Order Processing

Orders are typically processed within [1–3 business days] after your order has been placed and payment has been successfully confirmed.

Orders are not processed or shipped on weekends or UK public holidays.

During periods of high demand, promotional events or holidays, processing times may be slightly longer than usual.

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information, where available.

Shipping Destinations

We currently ship orders throughout the United Kingdom.

If international shipping is available for a particular product or destination, the available shipping options and any applicable charges will be displayed at checkout.

Shipping Rates

Shipping costs are calculated and displayed at checkout before you complete your purchase.

We may occasionally offer free shipping promotions or free shipping on orders that meet a specified minimum order value. Any applicable promotion will be clearly displayed on our website or during checkout.

Estimated Delivery Times

After your order has been processed, estimated delivery times are:

United Kingdom: [5–10 business days]

Please note that delivery times are estimates and may vary depending on your location, the shipping carrier, product availability and circumstances outside our control.

Delivery times do not include order processing time.

Order Tracking

Once your order has been dispatched, you will receive an email containing your tracking number or tracking link, where available.

Please allow some time for the carrier's tracking system to update after receiving your shipping confirmation.

If you have not received tracking information or have questions regarding your shipment, please contact us at scoothpet@gmail.com.

Incorrect Shipping Information

Please ensure that your shipping address and contact information are correct before completing your order.

If you notice an error in your shipping information, please contact us as soon as possible at scoothpet@gmail.com.

We cannot guarantee that changes can be made after an order has been processed or dispatched.

Scooth Pet is not responsible for packages delivered to an incorrect address provided by the customer at checkout.

Delayed Orders

Occasionally, deliveries may experience delays due to circumstances outside our control, including carrier delays, weather conditions, customs procedures, transportation disruptions or periods of unusually high demand.

If your order is significantly delayed, please contact us at contact.coothpet@gmail.com and we will assist you in locating your shipment.

Lost or Missing Packages

If your tracking information shows that your package has been delivered but you have not received it, please first check around your property and with neighbours or other members of your household.

You may also wish to contact the shipping carrier directly using the tracking information provided.

If you are still unable to locate your package, please contact us at contact.coothpet@gmail.com so that we can review the situation and assist you.

Damaged Packages

Please inspect your order upon delivery and contact us immediately if your item arrives damaged, defective or incorrect.

Please provide your order number and, where possible, photographs of the package and product so that we can evaluate the issue and make it right.

For more information regarding damaged or defective items, please refer to our Refund Policy.

Customs, Duties and Taxes

For orders shipped outside the United Kingdom, where international shipping is available, customs duties, import taxes or other fees may be charged by the destination country.

Unless otherwise stated at checkout, these charges are the responsibility of the customer and are not included in the product or shipping price.