Contact

Talk to us

Questions before buying, problems after — both come to the same place, and the same people answer.

By email
hello@scoothpet.com — or use the form, which reaches the same inbox.
Order number
If your message is about an order, include it. It saves a round trip.
Never by message
We will never ask for card details or passwords. Please do not send them.

Getting a faster answer Three things

  • Your order numberIt lets us open the order immediately instead of searching by name.
  • A photo, if something looks wrongFor damage or a wrong item, an image settles it in one exchange.
  • What you would like to happenReplacement, refund, or simply an answer — tell us and we will work from there.
  • Never your card detailsNo legitimate message from us will ever ask for them.

You might not need us

Most questions we receive already have an answer written down. No waiting involved.

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