Privacy Policy

01. Who we are

This online store trades as Scooth Pet. In this policy, “Scooth Pet”, “we”, “us” and “our” refer to the merchant operating this store.

For the purposes of applicable data protection law, Scooth Pet is the controller of the personal information described here, except where another organisation acts as an independent controller.

Some service providers, including payment services and delivery companies, act as independent controllers for the information they process under their own privacy notices.

02. Scope of this policy

This policy applies when you:

• Visit or browse our website
• Create or use a customer account
• Add products to your basket or begin checkout
• Place, pay for or receive an order
• Request a return, refund or customer support
• Subscribe to marketing communications
• Submit a review, message or enquiry
• Interact with our advertisements or social media content

It does not replace the privacy notices of independent third parties whose websites, platforms or services you choose to use.

03. Personal information we collect

What we collect depends on how you use the store and the choices you make.

Contact details

Name, email address, telephone number, billing and delivery addresses, and country or general location.

Order information

Products ordered, order number and status, delivery method, tracking information, returns, refunds, complaints and purchase history.

Payment information

Payment method and status, billing details, transaction references and the results of fraud or risk checks.

Communications

Messages and enquiries, customer support history, reviews and feedback, any photographs or videos you send us, and your marketing preferences.

Account information

Customer account details, saved addresses, login or verification information, account activity and communication preferences.

Technical information

IP address, device and browser information, website activity, cookie and similar identifiers, approximate location, and security and diagnostic logs.

Information from other sources

We may receive information from Shopify and connected store applications, payment and fraud-prevention providers, suppliers and fulfilment partners, postal services and carriers, analytics and advertising providers where used, and social media platforms when you interact with us there.

04. How we use personal information

We may use personal information to:

• Provide, operate and maintain the online store
• Process payments and confirm purchases
• Prepare, fulfil, dispatch and track orders
• Communicate about orders, delivery, returns and refunds
• Create and maintain customer accounts
• Respond to questions and provide customer support
• Investigate damaged, missing or incorrect orders
• Detect, investigate and prevent fraud or misuse
• Protect our website, customers and business
• Improve products, navigation, content and customer experience
• Measure store and advertising performance
• Send marketing where permitted and according to your choices
• Comply with tax, accounting, legal and regulatory obligations
• Establish, exercise or defend legal claims

If we plan to use personal information for a materially different purpose, we will provide appropriate information before that use begins where required.

05. Our lawful bases for processing

The basis we rely on depends on the purpose and the circumstances.

• Performance of a contract

  Necessary to take steps at your request or perform our contract with you — processing payment, fulfilling an order, arranging delivery, handling a return.

• Legal obligation

  To comply with tax, accounting, consumer-protection, law-enforcement or other legal requirements that apply to us.

• Legitimate interests

  Maintaining security, preventing fraud, improving services, understanding store performance and protecting legal rights — provided those interests are not overridden by your rights and freedoms.

• Consent

  Where required, for certain marketing communications and non-essential cookies. You may withdraw consent at any time.

06. Cookies and similar technologies

Cookies and similar technologies are small files, identifiers or storage mechanisms used by websites, applications and service providers.

We and our providers may use them to keep the website and checkout functioning, remember basket contents and preferences, protect accounts, prevent fraud, understand how visitors use the site, measure performance, and personalise content or advertising where permitted.

Types of cookies

• Essential — required for core website, basket, checkout, account and security functions.
• Functional — remember settings and improve functionality.
• Analytics — understand website use and performance.
• Advertising — where permitted, measure advertising and provide more relevant marketing.

Where consent is required, non-essential technologies are used according to the choices you make through the cookie banner or privacy settings on the website.

You can also block or delete cookies in your browser settings. Blocking essential cookies may stop parts of the website or checkout working.

07. How we share personal information

We share personal information only where reasonably necessary for store operation, customer service, legal compliance or another purpose described here.

• Shopify — our store is hosted and operated on Shopify’s ecommerce platform and associated services.
• Payment and fraud-prevention providers — they process payments, verify transactions and help detect unauthorised activity.
• Suppliers and fulfilment partners — they receive the order, product, recipient and delivery information needed to prepare purchases.
• Delivery and postal services — carriers receive recipient, address, contact and parcel information for delivery and tracking.
• Analytics and advertising services — where used and permitted, to measure store activity and campaign performance.
• Professional advisers and authorities — legal, tax, accounting, insurance or regulatory parties, where reasonably necessary or legally required.

Business transactions

If all or part of our business is reorganised, sold, transferred, merged or financed, personal information may be disclosed to relevant parties subject to appropriate confidentiality and legal safeguards.

Shopify’s own handling of personal information is described in its privacy policy.

08. International data transfers

Scooth Pet operates an online ecommerce business and uses service providers, suppliers and fulfilment partners that may process personal information in countries outside the United Kingdom.

Data protection laws in those countries may differ from UK law. Where required, we or the relevant provider use an appropriate transfer mechanism, which may include UK adequacy regulations, the UK International Data Transfer Agreement, the UK Addendum to approved standard contractual clauses, or another mechanism permitted by applicable law.

You may contact us to request further information about the safeguards relevant to your personal information.

09. How long we keep personal information

We keep personal information only as long as reasonably necessary for the purpose it was collected, including legal, accounting, tax, fraud-prevention and dispute-resolution requirements.

Retention periods depend on the type, amount and sensitivity of the information, the reason it was collected, whether an account remains active, applicable legal or contractual requirements, the risk of harm from unauthorised use, and whether the information is needed to resolve a dispute.

• Orders and transactions — kept to fulfil orders, manage returns, maintain financial records, respond to disputes and meet legal obligations.
• Customer accounts — kept while the account is active and for a reasonable period afterwards for security, records and support.
• Customer service records — kept as long as needed to resolve the enquiry, maintain service history and protect legal rights.
• Marketing information — kept until you unsubscribe or withdraw consent, subject to limited suppression records used to respect that choice.
• Technical and security records — kept according to operational, diagnostic, fraud-prevention and security requirements.
• Deleted or anonymised information — securely deleted or anonymised when no longer required. Anonymised data may be retained where it can no longer identify anyone.

10. How we protect personal information

We and our service providers use reasonable technical and organisational measures designed to protect personal information against loss, misuse, unauthorised access, alteration or disclosure.

These may include secure ecommerce and payment systems, access controls and account permissions, encryption in transit where supported, authentication and security monitoring, fraud and risk-detection tools, restricted access based on operational need, and security and confidentiality commitments from service providers.

11. Your privacy rights

Depending on applicable law and the circumstances, you may have the following rights.

• Access

  Ask whether we process your information and obtain a copy of it.

• Correction

  Ask us to correct inaccurate information or complete what is incomplete.

• Erasure

  Ask us to delete personal information where the right applies.

• Restriction

  Ask us to restrict processing while a concern is being considered.

• Data portability

  Request eligible information in a structured, machine-readable format.

• Object

  Object to processing based on legitimate interests, and to direct marketing at any time.

• Withdraw consent

  Withdraw consent at any time where processing depends on it, without affecting what came before.

• Complain

  Raise a concern with us, and lodge a complaint with a data protection authority.

How to exercise your rights

Email hello@scoothpet.com or use the contact page. Describe your request clearly and give us enough information to identify the relevant account, order or message.

We may need to verify your identity before disclosing, correcting or deleting personal information. Rights are not absolute, and an applicable exemption or legal obligation may affect how a request is handled.

We will respond without undue delay and within the period required by applicable law.

12. Marketing communications and choices

Where permitted, we may send marketing about Scooth Pet products, offers, content or updates. You can stop email marketing using the unsubscribe link in any message, or by contacting us.

Unsubscribing does not stop non-promotional messages needed to confirm or manage an order, provide delivery and tracking information, respond to a support request, or send important account, security or policy information.

We may keep limited information on a suppression list so that we can respect your unsubscribe request.

13. Children’s privacy

Our store is intended for people who can lawfully enter into a purchase contract. We do not knowingly seek to collect personal information from children for independent purchases or direct marketing without appropriate authorisation.

If you believe a child has provided personal information improperly, contact us so we can review the situation and act appropriately.

14. Third-party websites and services

Our website may link to third-party websites, applications or services, including social media, payment, tracking and delivery services. We do not control their privacy or security practices — review their notices before providing personal information.

Automated tools and fraud checks

We and our providers may use automated tools to identify suspicious transactions, protect accounts or assess payment and fraud risk. Relevant providers may make their own decisions under their own privacy notices.

Where solely automated decision-making produces legal or similarly significant effects and applicable law requires additional information or rights, those requirements are addressed by the relevant controller.

15. Changes to this policy

We may update this policy to reflect changes in our practices, technology, providers, legal requirements or business operations.

The latest version is published on this page with a revised date. Where required, we will give additional notice of a significant change.

This policy was last updated on 24 August 2026.

16. Contact us and make a complaint

Contact us with any question about this policy, our handling of personal information, or a request relating to your privacy rights.

Complaints to the ICO

If you are in the United Kingdom and believe your data protection rights have been infringed, you may lodge a complaint with the Information Commissioner’s Office. We would ask you to contact us first, so we have a chance to investigate and put things right.

Information Commissioner’s Office: make a data protection complaint.

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