Delivery guide
Delivery, made clearer
What happens after checkout, how long each stage takes, and what to do when something does not look right.
- Always free
- UK delivery costs nothing, on every order. No minimum spend and no charge added at checkout.
- Two stages
- Processing and carrier delivery are separate. Only the second one is tracked.
- United Kingdom
- We deliver across the UK, with all prices in pounds sterling.
Delivery at a glance After you order
What happens after checkout
Your order moves through four stages before it reaches your door.
-
Stage one
Order confirmed
A confirmation arrives at the email address used at checkout.
-
Stage two
Processing
Your order is reviewed and prepared. This time is separate from delivery time.
-
Stage three
Dispatched
The parcel enters the carrier network and tracking becomes available.
-
Stage four
Delivered
Final delivery is completed by the carrier serving your address.
Understanding estimates Why timings vary
A delivery estimate is not a promised arrival date, and the honest reason is that two different clocks are running.
Scooth Pet serves customers across the United Kingdom. Estimates vary between products because orders may use different fulfilment locations, suppliers or delivery services.
The journey has two separate stages: order processing and carrier delivery. Only the second one produces tracking scans, which is why a parcel can appear to sit still while it is in fact being prepared.
Please note. Public holidays, severe weather, carrier disruption and high-volume periods can occasionally affect delivery. These sit outside our control, but they never sit outside our responsibility — contact us and we will chase it.
-
01
Processing time
The period between order confirmation and the parcel being prepared for dispatch.
-
02
Delivery time
Begins after dispatch, while the parcel moves through the carrier network.
-
03
Separate parcels
Items from one order may be dispatched separately and arrive on different dates.
-
04
Accurate address
Check the full delivery address before completing checkout. It prevents most problems.
Already ordered? Follow the parcel. Tracking updates once dispatched
When your tracking number becomes available, our tracking page explains what each carrier status actually means — including the ones that sound alarming but are not.
Things that can happen
None of these mean your order is lost. Most resolve on their own.
-
Separate deliveries
An order with several products may be split. Each parcel can carry its own tracking and date.
-
Tracking pauses
A parcel keeps travelling between facilities even when no new public scan appears.
-
Unexpected delays
Weather, carrier disruption, public holidays and peak volume can extend timings.
-
Missed delivery
Check the tracking detail for redelivery, collection point or where it was left.
-
Delivered but not found
Check entrances, safe places, reception, household members and neighbours, plus any carrier photo.
-
Still stuck
Send us your order number and tracking reference and we will review it with the carrier.
Delivery questions
How long will my order take to arrive?
It depends on the product, the processing required, the destination and carrier conditions. Any delivery information shown during your purchase applies to that item, and tracking after dispatch gives the most current picture.
Is processing time included in delivery time?
No. Processing is the period used to confirm and prepare your order before dispatch. Delivery time starts once the parcel enters the carrier network.
When is delivery free?
UK delivery is free on every order, with no minimum spend to reach. No delivery charge is added at checkout, so the basket total is the amount you pay.
Why are my items arriving separately?
Some products are prepared or dispatched separately, so an order can arrive in more than one parcel and on different dates. Nothing is missing — it is simply travelling apart.
When will I receive my tracking number?
Tracking is provided after dispatch, once a number becomes available. Check your shipping confirmation email, and your spam or junk folder if it has not appeared.
Why has my tracking stopped updating?
Parcels do not receive a visible scan at every stage. Tracking can stay unchanged for a while as the parcel moves between carrier facilities.
Can I change my delivery address after ordering?
Contact us as soon as you can with your order number and the corrected address. We will do what we can, though changes cannot be guaranteed once processing or dispatch has begun.
It says delivered but I cannot find it. What now?
Check safe places, entrances, reception areas, household members and neighbours, and look at the carrier record for a delivery photograph or note.
If it is still missing, contact the carrier and then contact us with your order and tracking details so we can take it further.
Where can I read the full shipping terms?
The complete Shipping Policy sets out the formal terms that apply to delivery and fulfilment.
Still need delivery help?
Include your order number and tracking reference and we can look into it straight away.