Order tracking
Where is your order?
Enter the carrier tracking number from your dispatch email and we will show you the latest updates right here.
Carrier updates
Tracking
From checkout to your door
Tracking only covers the second half of this. The first half happens before the carrier ever sees the parcel.
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Stage one
Order confirmed
We receive the order and start preparing it. No tracking exists yet.
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Stage two
Parcel dispatched
A tracking number is issued and sent in your shipping confirmation.
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Stage three
In transit
The parcel moves between carrier facilities towards your area.
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Stage four
Delivered
A local delivery partner completes the final stage of the journey.
Cannot find your number? Three places to look
Your tracking number only exists once the order has been dispatched — so if the order is recent, there may be nothing to find yet.
It is also a different thing from your Scooth Pet order number. Order numbers are short and ours; tracking numbers are longer, usually mix letters and digits, and belong to the carrier.
Still nothing after a few days? Message us with your order number and we will look it up from our side rather than leave you searching.
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01
Your shipping email
Sent after dispatch. Look for the tracking number or a “track your order” button.
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02
Your account
Sign in with the email used at checkout and open the relevant order.
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03
Spam and junk
Dispatch emails land there more often than you would expect. Search for “Scooth Pet”.
What your status actually means
Carrier wording varies, and some of it sounds worse than it is.
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Information received
A label exists. The carrier may not have physically scanned the parcel yet.
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In transit
Moving through the carrier network towards your delivery area.
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Arrived at destination facility
At a regional or local depot, being prepared for final delivery.
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Out for delivery
With the local driver. This usually means today.
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Delivery attempt
They tried. Check the tracking detail for redelivery or collection instructions.
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Delivered
Recorded as delivered. Check safe places, reception and household members first.
Tracking questions
Why is my tracking number not working?
A number can exist before the carrier records its first scan, because the label is created ahead of collection.
Check the code was entered correctly and try again later. If nothing appears after a few days, contact us with your order number.
Is my order number the same as my tracking number?
No. The order number identifies your purchase in our store. The tracking number identifies the parcel inside the carrier network. Entering one where the other belongs is the most common reason tracking appears to fail.
Why have I received more than one tracking number?
Some items are prepared or dispatched separately, so products from one order can arrive in more than one parcel and on different dates.
Why has my tracking not updated recently?
Parcels are not scanned at every stage. Tracking can sit unchanged for a day or two while the parcel is genuinely moving between facilities.
It says delivered, but I cannot find it.
Check your safe place, entrance, reception, household members and neighbours who may have taken it in.
Look at the tracking record for a delivery photograph or note. If it is still missing, contact the carrier and then message us with your order and tracking numbers.
Can I change my delivery address after ordering?
Contact us as soon as you can. Once processing or dispatch has begun, an address change cannot be guaranteed.
Where can I read the complete delivery terms?
Our delivery page explains how the stages work, and the Shipping Policy holds the formal terms.
Store policies
The formal terms behind everything on this page.
Still cannot find it?
Send your order number and tracking reference and we will chase the carrier on your behalf.