Where is your order?
Track your Scooth Pet parcel from dispatch to delivery using the tracking number provided in your shipping confirmation email.
Track your parcel
Enter the carrier tracking number, not your Scooth Pet order number.
From checkout to your door
Your tracking timeline is updated as your parcel moves through each stage of the delivery network.
Order confirmed
We receive your order and begin preparing it for fulfilment.
Parcel dispatched
A tracking number is issued and sent in your shipping confirmation.
In transit
Your parcel travels through carrier facilities towards its destination.
Delivered
The local delivery partner completes the final stage of the journey.
Where to find your tracking number
Your tracking number becomes available after your order has been dispatched. It is different from your Scooth Pet order number.
Shipping email
Check the shipping confirmation email sent after dispatch and look for the tracking number or “Track your order” button.
Your account
Sign in using the email address associated with your purchase and open the relevant order.
Spam or junk folder
If you cannot find the dispatch email, check your spam, junk or promotions folders and search for “Scooth Pet”.
What does my tracking status mean?
Carrier wording can vary, but these are the most common delivery stages you may see.
A shipping label has been created. The carrier may not have completed the first physical scan yet.
Your parcel is moving through the carrier network towards the delivery area.
Your parcel has reached a regional or local facility and is being prepared for final delivery.
The parcel is with the local driver or delivery partner and may arrive soon.
The carrier tried to deliver your parcel. Review the tracking details for collection or redelivery instructions.
The carrier has recorded the parcel as delivered. Check safe places, reception areas and household members.
Order tracking help
Find quick answers about tracking numbers, delivery updates and separate parcels.
Why is my tracking number not working?
A tracking number may take some time to display its first carrier update after a shipping label has been created.
Check that the code has been entered correctly and try again later. If no information appears after a reasonable period, contact us with your order number.
Is my order number the same as my tracking number?
No. Your Scooth Pet order number identifies your purchase in our store. The tracking number identifies the parcel within the carrier network.
Why have I received more than one tracking number?
Some items may be prepared or dispatched separately. Products from the same order can therefore arrive in more than one parcel and on different dates.
Why has my tracking not updated recently?
Parcels do not always receive a public scan at every stage. Tracking can remain unchanged while a parcel is travelling between facilities.
My parcel says delivered, but I cannot find it.
Check your safe place, entrance, reception area, household members and neighbours who may have accepted the parcel.
Review the tracking details for a delivery photograph or carrier note. If the parcel remains missing, contact the carrier and then message us with your order and tracking numbers.
Can I change my delivery address after ordering?
Contact us as soon as possible. An address change cannot be guaranteed once processing or dispatch has begun.
Where can I read the complete delivery terms?
Please review our Shipping Policy for processing information, delivery guidance and other important terms.
Read our store policies
Review the complete terms that apply when shopping with Scooth Pet.
Still need help?
Our customer care team can review your order information. Include your order number and tracking number so we can assist more efficiently.